Privacy Policy

Last updated: September 2026

This Privacy Policy explains how personal information is handled when you use kingslynnpestcontrol.co.uk, contact us or submit a pest-control enquiry.

King's Lynn Pest Control operates as an independent lead-generation and contractor connection service.

We are not the pest-control contractor who performs work at your property.

1. Who We Are

For the purposes of information initially collected through this Website or through our Website-associated telephone and email services, the Website operator is responsible for determining how that information is used for the lead-generation and enquiry-handling purposes described in this policy.

Contact:

King's Lynn Pest Control
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
United Kingdom

Email: info@kingslynnpestcontrol.co.uk

2. Information We May Collect

Depending on how you use the Website, we may collect:

• your name;

• telephone number;

• email address;

• postcode, town or property location;

• service address where necessary;

• details of the pest problem;

• information contained in messages or forms;

• telephone call information;

• recorded telephone conversations where recording is enabled;

• date, time and duration of telephone calls;

• IP address;

• browser and device information;

• Website usage information;

• cookie and analytics information where permitted;

• correspondence relating to an enquiry or complaint.

Please do not provide sensitive personal information that is not reasonably necessary for handling your pest-control enquiry.

3. Why We Use Personal Information

Personal information may be used to:

• receive and respond to enquiries;

• identify potentially suitable independent pest control contractors;

• pass an enquiry to a contractor capable of responding;

• enable a contractor to contact you;

• manage telephone communications;

• keep appropriate records of enquiries;

• investigate complaints or disputes;

• detect misuse, fraud or security problems;

• improve Website performance and user experience;

• understand how the Website is used;

• maintain and improve customer-service standards;

• comply with legal obligations;

• establish, exercise or defend legal claims where necessary.

We do not use the information you provide to pretend that we are the contractor performing pest-control work.

4. Lawful Bases

Depending on the particular processing activity, we may rely upon one or more lawful bases permitted by UK data-protection law.

These may include legitimate interests where processing is necessary to operate and protect our lead-generation service and respond to genuine enquiries, consent where consent is the appropriate basis, and compliance with legal obligations where processing is required by law.

Where consent is relied upon, it may be withdrawn subject to applicable law and any processing already lawfully undertaken.

5. Sharing Enquiries With Independent Contractors

The purpose of the Website is to help connect people seeking pest-control assistance with independent contractors.

If you ask us to help arrange pest-control assistance, relevant enquiry information may therefore be shared with a potentially suitable independent contractor.

Information shared may include:

• your name;

• contact details;

• location;

• details of the pest problem;

• other information necessary to understand the enquiry.

We aim to disclose only information reasonably relevant to facilitating the enquiry.

Once an independent contractor receives your details and determines how they will use that information for their own business purposes, they may have their own responsibilities under data-protection law.

We are not responsible for an independent contractor's separate privacy practices.

You may ask for available details concerning the recipient of your enquiry, subject to applicable legal and privacy requirements.

6. Other Service Providers

We may use service providers necessary to operate the Website and communication systems, including providers of:

• hosting;

• website infrastructure;

• email;

• telephone and communications services;

• call recording;

• analytics;

• security;

• data storage.

These providers may process personal information on our behalf or, depending on the circumstances, under their own applicable terms and privacy responsibilities.

7. Twilio and Telephone Call Recording

Telephone communications associated with this Website may be routed, handled or recorded using Twilio.

Where call recording is enabled, callers should receive appropriate notice that the call may be recorded.

Call recordings may contain:

• your voice;

• telephone number;

• details of your pest problem;

• location information;

• other information you voluntarily provide during the call.

Recordings may be used where reasonably necessary for enquiry handling, quality assurance, training, dispute resolution, fraud prevention, service improvement or maintaining appropriate business records.

We do not intentionally request unnecessary sensitive information during recorded calls.

8. Call Recording Retention

Call recordings and call records are retained only for as long as reasonably necessary for the purposes for which they were collected, taking account of operational requirements, potential disputes, legal obligations and the need to protect legitimate business interests.

Recordings that are no longer reasonably required should be deleted or otherwise handled in accordance with applicable retention procedures.

9. Website Analytics

Where analytics technology is enabled and permitted by your cookie choices, we may collect information about Website use, such as:

• pages visited;

• approximate location;

• device category;

• browser type;

• referral source;

• time spent on pages;

• interactions with Website features.

Analytics information is used to understand Website performance and improve the service.

Non-essential analytics technologies should not be activated solely on the basis that you continued browsing.

See our Cookie Policy for further information.

10. Cookies

The Website may use essential cookies required for basic operation and optional cookies or similar technologies for analytics or functionality.

Where UK law requires consent for a non-essential cookie or similar technology, we aim to obtain appropriate consent before it is activated.

Further information appears in our Cookie Policy.

11. How Long We Keep Information

We do not retain personal information indefinitely merely because it has been collected.

Retention depends upon factors including:

• the purpose for which the information was collected;

• whether an enquiry remains active;

• whether a complaint or dispute exists;

• legal or accounting requirements;

• fraud prevention and security considerations;

• whether information remains necessary for legitimate business records.

Information should be deleted, anonymised or securely disposed of when it is no longer reasonably required.

12. International Processing

Some technology providers may process or store information outside the United Kingdom.

Where international transfers of protected personal data occur, we seek to use providers and arrangements that provide appropriate safeguards as required by applicable data-protection law.

13. Data Security

We take reasonable technical and organisational measures designed to protect personal information against inappropriate access, alteration, loss, disclosure or misuse.

No internet transmission or storage system can be guaranteed to be completely secure.

14. Your Data-Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• access to personal information;

• correction of inaccurate information;

• deletion of information in appropriate circumstances;

• restriction of processing;

• objection to certain processing;

• data portability where applicable;

• withdrawal of consent where processing relies upon consent;

• complaint to the Information Commissioner's Office.

These rights are subject to the conditions and exemptions contained in applicable law.

15. Requests About Your Information

To make a privacy request, contact:

info@kingslynnpestcontrol.co.uk

We may need reasonable information to confirm your identity before disclosing or changing personal information.

16. Children

The Website is intended for adults arranging pest-control assistance for properties.

We do not knowingly design this service for children or intentionally seek personal information from children.

17. Third-Party Contractors

Independent pest-control contractors are responsible for their own legal and privacy compliance when they receive and process information for their own purposes.

Their collection and use of information after an introduction may be governed by their own privacy notices.

18. Changes to This Policy

We may update this Privacy Policy where our practices, service providers or legal requirements change.

The latest version will be published on this page.

19. Contact and Complaints

Questions about this Privacy Policy can be sent to:

King's Lynn Pest Control
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
United Kingdom

Email: info@kingslynnpestcontrol.co.uk

You also have the right, where applicable, to complain to the UK's independent data-protection regulator, the Information Commissioner's Office.Privacy Policy

Last updated: September 2026

This Privacy Policy explains how personal information is handled when you use kingslynnpestcontrol.co.uk, contact us or submit a pest-control enquiry.

King's Lynn Pest Control operates as an independent lead-generation and contractor connection service.

We are not the pest-control contractor who performs work at your property.

1. Who We Are

For the purposes of information initially collected through this Website or through our Website-associated telephone and email services, the Website operator is responsible for determining how that information is used for the lead-generation and enquiry-handling purposes described in this policy.

Contact:

King's Lynn Pest Control
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
United Kingdom

Email: info@kingslynnpestcontrol.co.uk

2. Information We May Collect

Depending on how you use the Website, we may collect:

• your name;

• telephone number;

• email address;

• postcode, town or property location;

• service address where necessary;

• details of the pest problem;

• information contained in messages or forms;

• telephone call information;

• recorded telephone conversations where recording is enabled;

• date, time and duration of telephone calls;

• IP address;

• browser and device information;

• Website usage information;

• cookie and analytics information where permitted;

• correspondence relating to an enquiry or complaint.

Please do not provide sensitive personal information that is not reasonably necessary for handling your pest-control enquiry.

3. Why We Use Personal Information

Personal information may be used to:

• receive and respond to enquiries;

• identify potentially suitable independent pest control contractors;

• pass an enquiry to a contractor capable of responding;

• enable a contractor to contact you;

• manage telephone communications;

• keep appropriate records of enquiries;

• investigate complaints or disputes;

• detect misuse, fraud or security problems;

• improve Website performance and user experience;

• understand how the Website is used;

• maintain and improve customer-service standards;

• comply with legal obligations;

• establish, exercise or defend legal claims where necessary.

We do not use the information you provide to pretend that we are the contractor performing pest-control work.

4. Lawful Bases

Depending on the particular processing activity, we may rely upon one or more lawful bases permitted by UK data-protection law.

These may include legitimate interests where processing is necessary to operate and protect our lead-generation service and respond to genuine enquiries, consent where consent is the appropriate basis, and compliance with legal obligations where processing is required by law.

Where consent is relied upon, it may be withdrawn subject to applicable law and any processing already lawfully undertaken.

5. Sharing Enquiries With Independent Contractors

The purpose of the Website is to help connect people seeking pest-control assistance with independent contractors.

If you ask us to help arrange pest-control assistance, relevant enquiry information may therefore be shared with a potentially suitable independent contractor.

Information shared may include:

• your name;

• contact details;

• location;

• details of the pest problem;

• other information necessary to understand the enquiry.

We aim to disclose only information reasonably relevant to facilitating the enquiry.

Once an independent contractor receives your details and determines how they will use that information for their own business purposes, they may have their own responsibilities under data-protection law.

We are not responsible for an independent contractor's separate privacy practices.

You may ask for available details concerning the recipient of your enquiry, subject to applicable legal and privacy requirements.

6. Other Service Providers

We may use service providers necessary to operate the Website and communication systems, including providers of:

• hosting;

• website infrastructure;

• email;

• telephone and communications services;

• call recording;

• analytics;

• security;

• data storage.

These providers may process personal information on our behalf or, depending on the circumstances, under their own applicable terms and privacy responsibilities.

7. Twilio and Telephone Call Recording

Telephone communications associated with this Website may be routed, handled or recorded using Twilio.

Where call recording is enabled, callers should receive appropriate notice that the call may be recorded.

Call recordings may contain:

• your voice;

• telephone number;

• details of your pest problem;

• location information;

• other information you voluntarily provide during the call.

Recordings may be used where reasonably necessary for enquiry handling, quality assurance, training, dispute resolution, fraud prevention, service improvement or maintaining appropriate business records.

We do not intentionally request unnecessary sensitive information during recorded calls.

8. Call Recording Retention

Call recordings and call records are retained only for as long as reasonably necessary for the purposes for which they were collected, taking account of operational requirements, potential disputes, legal obligations and the need to protect legitimate business interests.

Recordings that are no longer reasonably required should be deleted or otherwise handled in accordance with applicable retention procedures.

9. Website Analytics

Where analytics technology is enabled and permitted by your cookie choices, we may collect information about Website use, such as:

• pages visited;

• approximate location;

• device category;

• browser type;

• referral source;

• time spent on pages;

• interactions with Website features.

Analytics information is used to understand Website performance and improve the service.

Non-essential analytics technologies should not be activated solely on the basis that you continued browsing.

See our Cookie Policy for further information.

10. Cookies

The Website may use essential cookies required for basic operation and optional cookies or similar technologies for analytics or functionality.

Where UK law requires consent for a non-essential cookie or similar technology, we aim to obtain appropriate consent before it is activated.

Further information appears in our Cookie Policy.

11. How Long We Keep Information

We do not retain personal information indefinitely merely because it has been collected.

Retention depends upon factors including:

• the purpose for which the information was collected;

• whether an enquiry remains active;

• whether a complaint or dispute exists;

• legal or accounting requirements;

• fraud prevention and security considerations;

• whether information remains necessary for legitimate business records.

Information should be deleted, anonymised or securely disposed of when it is no longer reasonably required.

12. International Processing

Some technology providers may process or store information outside the United Kingdom.

Where international transfers of protected personal data occur, we seek to use providers and arrangements that provide appropriate safeguards as required by applicable data-protection law.

13. Data Security

We take reasonable technical and organisational measures designed to protect personal information against inappropriate access, alteration, loss, disclosure or misuse.

No internet transmission or storage system can be guaranteed to be completely secure.

14. Your Data-Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• access to personal information;

• correction of inaccurate information;

• deletion of information in appropriate circumstances;

• restriction of processing;

• objection to certain processing;

• data portability where applicable;

• withdrawal of consent where processing relies upon consent;

• complaint to the Information Commissioner's Office.

These rights are subject to the conditions and exemptions contained in applicable law.

15. Requests About Your Information

To make a privacy request, contact:

info@kingslynnpestcontrol.co.uk

We may need reasonable information to confirm your identity before disclosing or changing personal information.

16. Children

The Website is intended for adults arranging pest-control assistance for properties.

We do not knowingly design this service for children or intentionally seek personal information from children.

17. Third-Party Contractors

Independent pest-control contractors are responsible for their own legal and privacy compliance when they receive and process information for their own purposes.

Their collection and use of information after an introduction may be governed by their own privacy notices.

18. Changes to This Policy

We may update this Privacy Policy where our practices, service providers or legal requirements change.

The latest version will be published on this page.

19. Contact and Complaints

Questions about this Privacy Policy can be sent to:

King's Lynn Pest Control
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
United Kingdom

Phone number: : 07481338424
Email: info@kingslynnpestcontrol.co.uk

You also have the right, where applicable, to complain to the UK's independent data-protection regulator, the Information Commissioner's Office.